Episode 3 - 21st Century Bank
Mark Gay talks about how banks are turning operational constraints into business innovation.
Limits define the scope of a business’s capacities and no area of business labours under more regulations than the finance sector. However, when constraints can be transformed into design elements, an organisation finds itself with capacities where it previously saw roadblocks.
In the third episode of the Lenovo ThinkFWD CIO Series, ME Bank's Mark Gay discusses how banks are becoming technology businesses, transforming operational constraints into enablers for innovation and the importance of enhancing customer experience.
