Everyone has experienced bad customer service at some point - getting the run-around with a call centre, invisible shop…

As IT increasingly underpins modern organisations, leading technology analyst and author Brad Howarth explores the issue of…

What are the five must-have technologies that are essential for doing business today?

Will expectations for flexibility and modern technology eliminate the traditional office space? HASSELL senior workplace…

If it's worn on the body, it's going to be huge in 2014 - and that brings with it challenges, risks and rewards for the…

From controversial whistleblowers expressing their thoughts on mass surveillance to wearable technology, what are the top…

As one of the top emerging technologies at CES 2014, contextual computing is about to make an impact. So what is contextual…

Don't let your business grow into a big, unwieldy behemoth. Here's a checklist for growing businesses to avoid inefficiency.

When it comes to your organisation's hardware and software, it pays to be proactive instead of reactive. While naturally…

By 2017, CMOs are expected to spend more money on technology than CIOs as they crunch through vast amounts of data to drive…

Mobile computing has turned the world of enterprise technology upside down. The trend towards smartphones and tablets means…

It's called the internet of things (IoT), where your fridge and your washing machine can talk to one another without any…

If your email inbox is overflowing and you're looking for a way to control the chaos, you're not alone. Here are the tools…

Here's what you need to know about the future of work: one size fits all is going out the window and the age of the…

No longer just a trendy buzzword or emerging technology, cloud services have gone mainstream. In Australia, the use of…

Your website, social media, CRM, point-of-sale systems and sales team are all silently collecting information about your…